Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
Simply choose your product, select the size if required, add it to cart, and complete the checkout with your name, phone number, and address. Our team will confirm your order through a message or call.
Do I need an account to order?
No, you can place an order as a guest. Creating an account is optional and only helps you track your orders faster.
How do I know my order is confirmed?
Once your order is placed, our team will contact you on your given phone number to verify and confirm it. Your parcel is dispatched after confirmation.
Payment
Is Cash on Delivery (COD) available?
Yes! COD is available all over Pakistan. You pay in cash when your order arrives at your doorstep.
Can I pay in advance?
Yes, advance payment is accepted via bank transfer, JazzCash, and EasyPaisa where available.
Delivery
How long does delivery take?
Orders are dispatched within 24 hours, and delivery takes 2 to 5 working days anywhere in Pakistan.
What are the delivery charges?
Delivery charges are shown at checkout before you confirm your order, so there are no surprises.
Do you deliver to my city?
Yes, we deliver all over Pakistan — every city and town.
How can I track my order?
Message us on WhatsApp with your order number, and our team will update you about your parcel’s status right away.
Products
Are your perfumes original?
Yes, all Zehraa’s perfumes are 100% original, brand-sealed products, specially crafted for long-lasting fragrance.
Are the suits stitched or unstitched?
All our suits are fully stitched and ready to wear — no tailoring needed.
What sizes are available?
Our suits are available in Small, Medium, and Large. Please check the product details for measurements.
Will the color be exactly the same as the picture?
We try our best to show the true color, but it may vary slightly due to lighting, screen brightness, or display settings.
Is the tassel/accessory shown in pictures included?
Extra tassels, laces, and accessories used only for the model shoot are not included in the package, unless mentioned in the product details.
Returns & Exchange
Can I return or exchange a product?
Yes, we offer an easy return and exchange within 15 days of delivery, provided the product is unused, unwashed, and in its original packaging with tags intact.
Can I return a perfume after opening it?
For hygiene reasons, opened or used perfumes cannot be returned. If your perfume arrives damaged or incorrect, inform us within 48 hours with a photo or video, and we will replace it free of charge.
What if I receive a damaged or wrong product?
Contact us on WhatsApp within 48 hours of delivery with a clear photo or video of the product. We will arrange a free replacement.
How will I get my refund?
After we receive and inspect the returned product, your refund is processed within 5 to 7 working days via bank transfer, JazzCash, or EasyPaisa.
Contact
How can I contact Zehraa’s?
The fastest way is to message us on WhatsApp — our team is available to help you with orders, products, and any questions you may have.
